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February 03, 2010

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Jesse Wilkins, CRM

My immediate thought is that in the vast majority of cases, official usage of Twitter would be secondary, that is, publishing something already published/captured/managed elsewhere. There may be a very few exceptions, e.g. reverse 911, but not that many.

Another way to capture them more readily would be to subscribe to a given feed and/or query using RSS, and then save that RSS in any format desired (RSS itself, another XML dialect, CSV, PDF, etc.)

And there are enough Twitter API-based services that allow you to back up your own Tweets that it wouldn't be that difficult to a) do that on a manual, one-by-one basis and b) build a gateway in much the same way the vendor community built them for instant messaging.

Cheers!

Benjaminwright

Thank you for those thoughtful comments, Jesse. I emphasized email because storing things like RSS feeds or PDFs over the long haul can be a challenge. In contrast, it is institutionally easier for an organization to commit that it will keep the email of important people like executives for, say, 5 to 7 years.

Randi

Currently there are a few Microsoft Outlook clients that intergrate Twitter directly into your mailbox. They allow you to post and archive your tweets through Outlook. One such tool is called Twinbox http://www.techhit.com/TwInbox/ Which seems to be endorsed by Microsoft. If a organization decided to manage tweets through email perhaps this could be an easier and more seemless approach.

There are other third party tools like Tweetake.com, for Twitter, and Social Safe, for Facebook, that allow you to back up your profiles.

Thanks!

Ben Wright

That's a useful comment, Randi. Thank you.

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